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Order Issues

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I ordered something, but I haven’t got an email?
What do I do if I’m missing an item from an order?
What do I do if I've received an incorrect item in my order?
What do I do if I receive a faulty item in my order?
Can I cancel my order after I've placed it?
Can I amend my order after I've placed it?

Please contact us using the form on the contact us page so we can assist you with your order.

For large orders we may split them over two packages. Please check your emails for any further information regarding this.

If an item is missing,  please contact us using the form on the contact us page with your order number and missing item within 14 days of receiving your product.

We want to sort out any issues with incorrect items straight away. 

If one of the items you received is not what you ordered, please send it back to us and we'll refund you if it's incorrect.

Please contact us with your order number within 14 days of recipt by using the form on the contact us page so we can assist you.

We’re really sorry if you’ve received a faulty item. As soon as the fault has been discovered, please contact us with your order number within 14 days of receiving your product using the form on the contact us page.

Please return the item to us as soon as possible so we can get this sorted for you.

Please contact us using the form on the contact us page as soon as possible.

Please note, we cannot guarantee the order will be canceled before being processed due to our varying process times.

Please contact us using the form on the contact us page as soon as possible.

We cannot always guarantee that your order will be changed in time.

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